Continue reading »]]> As part of our continued commitment to improving services it has become necessary to renumber this service. Any customer using ns1.this-dns.net and ns2.this-dns.net as nameservers on their domain will be updated automatically. Customers may encounter difficulties resolving their domains depending on the caching strategy employed by their connectivity supplier.

What: Renumber of ensim1.othellohosts.net
When: Friday 11 May 2012, 19:00 BST
Impact: Customers may lose contact with their service. Customers not using Othello DNS services will need to update their records manually.

Sites will be available on 80.76.216.5 following this maintenance.

Update 1:
This work has been completed and all DNS is being served for the new IP.  Connectivity provider may continue to serve outdated records from their caches for up to 48 hours.  Please contact support via the normal methods if your site does not appear after this time.

Continue reading »]]> Following some reasonably major faults with the current ‘release’ version of cPanel, we are being forced to upgrade all shared servers to the new ‘current’ version.

When: Saturday 21st 2012 – 09:00 onwards
What: Out-of-cycle cPanel Upgrade
Affects: cPanel, WHM and Webmail access for customers during the upgrade. No other services are affected.

We expect this upgrade to primarily fix: -
* Ability to set mailbox quotas.
* CSS Updates to remove display problems during Webmail login.

Continue reading »]]> As part of our continued commitment to quality of service and uptime, this host must be replaced with more modern hardware and software combinations.  We have determined that the least disruptive method to handle this is to treat it in the same fashion as a foreign server migration.

As such IP addressing of sites will change: -
If your domain is registered through Othello – there is no further action necessary.
If your domain is not registered through Othello but uses our nameservers – there is no further action necessary.
If your domain is not registered through Othello and uses third party DNS services - You will need to update your provider with the new IP Address – 80.76.216.60.

What: Replacement of hardware/migration of customer data.
When: Thursday 12 April 2012 – Overnight
Who: All customers currently with services on cpanel4.othellohosts.net
Outage Expected: None; although users with forums or blogs should attempt to prevent updates during this time as depending on exact timing updates may not be migrated.  Placing forums and shopping carts into maintenance mode would be ideal.

We do not expect any downtime for customers; however any custom set-ups, with nameserver FQDNs especially, that were not ordered and supplied specifically through Othello will most likely result in problems.  Please contact support via the normal channels if you experience any difficulties.

Continue reading »]]> Thursday 5th April 2012 22:00

The hardware platform (servers) hosting “DirectHostingUK” WebsitePanel clients has failed, technicians are onsite determining the scope of the problem and what to do to bring the system(s) back online.

*update*

Friday 6th April 2012 02:00

The drive array containing all the client data/virtual-machines is degraded, replacement drives have been fitted and the rebuild of the R10 arrays started – ETA ~24hours.

*update*

Saturday 7th April 2012 21:00

The drive rebuild has failed, due to corruption of the data content. We are now attempting to restore the data from backups of the service.

*update*

Monday 9th April 2012 20:00

Data cannot be recovered from the original drives, or from the backup drives.
The backup data is corrupt and unusable due to the source-data being unreadable.
At this stage the service is now considered permanently unrecoverable.

If you have not already contacted support to arrange a replacement hosting account, you should have received and email regarding the next-steps available to you for getting your site(s) back online.

Continue reading »]]> We have been advised by Level(3) that they have a maintenance window planned 20 April 2012 01:00 – 04:00 BST where they will replace their London routing infrastructure.  This work will not cause a connectivity outage for any customer; however any connections through Level(3) at the point they perform their work may well be disconnected, but will re-establish via another path.

Customers will not have to take any precautionary or preventative action as a result of this notice.

Continue reading »]]> Following our acquisition of UKCloud customers, we are in the process of migrating the shared hosting services to our own datacentre and servers.

This process is currently underway and the main bulk of data transfers and updates will be completed by 12:00 BST 25th March 2012.  Any domains using ns1.qvps.net and ns2.qvps.net will be migrated automatically.  Any domains using external nameservers will need to be updated manually – customers should contact support (support at othellotech dot net) or http://support.othellotech.net for more information.

Continue reading »]]> What:
As part of the expansion of LINX (the London Internet eXchange), we are required to change IP addressing and configuration with peering partners.

When:
Saturday 17th March 09:00 onwards.

Affecting:
This work is not expected to cause any issues, although the path traffic is routed along will change during the works.  Othello has more than sufficient connectivity to handle the re-routed traffic during the works.

Continue reading »]]> What:

Interservers Server Upgrades and Server Migrations

When:

Mon 20/Feb through Mon 28/Feb

Affects:

Clients on Interservers legacy hardware

Actions:

Migration of UK clients to new UK servers Updates of Server O/S and Control Panel Installation of new Softaculus Script installers.

Clients who have their domain registered with Othello will not experience any downtime, and all changes will be automatic
Clients who have their domain/nameservers elsewhere will be contacted to update their nameservers

Continue reading »]]> 15:25 – There has been a major power failure in the E14 9xx postcode, affecting supply to our DataCentre at Harbour Quay (2HQ).

Automated Transfer Switches have switched over to our secondary powerfeed, and the generators moved to hot status until the incident is resolved by the power company.

No customer or Othello systems have been affected – all critical and client services are fed from our site-wide 2N+1 Uninterruptable Power Supplies (UPS) fed by 2 diverse power systems, backed up by 2N Generators.