Category Archive: Virtual Servers

Apr 05 2012

COMPLETED: Emergency Maintenance : Hosting : DHUK WebsitePanel Services

Categories:

Emergency Maintenance, Virtual Servers, WebSitePanel

by

2012/04/05

Thursday 5th April 2012 22:00

The hardware platform (servers) hosting “DirectHostingUK” WebsitePanel clients has failed, technicians are onsite determining the scope of the problem and what to do to bring the system(s) back online.

*update*

Friday 6th April 2012 02:00

The drive array containing all the client data/virtual-machines is degraded, replacement drives have been fitted and the rebuild of the R10 arrays started – ETA ~24hours.

*update*

Saturday 7th April 2012 21:00

The drive rebuild has failed, due to corruption of the data content. We are now attempting to restore the data from backups of the service.

*update*

Monday 9th April 2012 20:00

Data cannot be recovered from the original drives, or from the backup drives.
The backup data is corrupt and unusable due to the source-data being unreadable.
At this stage the service is now considered permanently unrecoverable.

If you have not already contacted support to arrange a replacement hosting account, you should have received and email regarding the next-steps available to you for getting your site(s) back online.

Tags: , ,

Permanent link to this article: http://status.othellotech.net/2012/04/emergency-maintenance-hosting-dhuk-websitepanel-services/

Apr 03 2012

COMPLETED: Planned Maintenance: Level3 Router Replacement

Categories:

Cloud Servers, Dedicated Servers, Planned Maintenance, Reseller Hosting, Shared Hosting, Virtual Servers

by

2012/04/03

We have been advised by Level(3) that they have a maintenance window planned 20 April 2012 01:00 – 04:00 BST where they will replace their London routing infrastructure.  This work will not cause a connectivity outage for any customer; however any connections through Level(3) at the point they perform their work may well be disconnected, but will re-establish via another path.

Customers will not have to take any precautionary or preventative action as a result of this notice.

This post has no tag

Permanent link to this article: http://status.othellotech.net/2012/04/planned-maintenance-level3-router-replacement/

Apr 09 2010

Planned Maintenance : Hosting : HSphere Control Panel Server

Categories:

HSphere, Reseller Hosting, Shared Hosting, Virtual Servers

by

2010/04/09

re:Planned Maintenance : HSphere Control Panel Services
This maintenance is now complete. Thank you for your patience.

Tags:

Permanent link to this article: http://status.othellotech.net/2010/04/planned-maintenance-hsphere-control-panel-services/

Apr 04 2010

Planned Maintenance : Hosting : HSphere Control Panel Server

Categories:

HSphere, Reseller Hosting, Shared Hosting, Virtual Servers

by

2010/04/04

Further to the emergency maintenance already carried out on this service, it is necessary to continue some further housekeeping work on the hSphere control panel server.

This maintenance will be carried out at 17:45 BST Friday 9th April 2010. We expect the outage to be 60 minutes.

This outage will not affect web or e-mail services for any DC Hosting customers, but will affect any actions involving cp.dc-servers.com such as configuring new mailboxes, upgrades or making payments.

We appreciate your co-operation during these essential works

This post has no tag

Permanent link to this article: http://status.othellotech.net/2010/04/planned-maintenance-dc-hostinghsphere-control-panel-services/

Jan 01 2001

Current Service Status

Categories:

Cloud Servers, Company, CPanel/WHM, Dedicated Servers, DirectAdmin, Domain Names, DotNetPanel, Ensim, HELM, HSphere, Plesk, Reseller Hosting, Shared Hosting, Virtual Servers, WebSitePanel

by

2001/01/01

All Systems Working Normally.
Clients can always see the live status of systems hosting your site/service in the Othello Client Portal at Othello Client Portal

Shortcuts:

Tags:

Permanent link to this article: http://status.othellotech.net/2001/01/current-service-status/